Cancelled Appointments & FTAs
A significant amount of valuable clinical time is wasted when an appointment is not attended; time which could otherwise have been allocated for the treatment of other patients.
CANCELLED appointments will not usually incur any charge, even if we are informed on the same day although longer appointments may be chargeable at the discretion of the dentist if cancellation is made at short notice. If it is not possible to keep an appointment please let us know as soon as possible so we can offer the appointment time to someone else.
FAILED TO ATTEND private appointments will occur a charge, which needs to be settled before further appointments can be made.
If private appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.
We reserve the right to withdraw future treatment from patients who fail to attend two or more appointments.
I would like to tell you and your team how pleased I am with my new crowns and veneer. I am sorry that I waited so long to pluck up the courage to have them replaced. From the first appointment to the last one I felt very comfortable with you. I am really pleased with the final result and would like to thank you very much it wasn't as painful as I thought it would be.JR, had anterior aesthetic crowns and veneer
When first put forward, the notion of having an implant, I was reluctant as there were no decent alternatives and the best solution to the problem that I had. Dr Holmes and his staff were excellent and we spent some time going through the treatments. Now, some months later, the implant feels as if it’s been part of my mouth. It is so comfortable. It’s part of me. Thank you.JP, had implants
I had lost a few back teeth over the last few years and I’ve been aware and very conscious of the gaps. I had a plate put in place but it proved to be uncomfortable and cumbersome in the mouth.
Over the last year, I’ve undergone treatment for 2 implants which are now complete. I have had an amazing experience. I’ve been looked after well by Barry and all the staff involved in the process. Just having my new teeth is fantastic. This will give me new confidence and fabulous new smile. Thank you.SD, had implants